Refund policy

At Opal Revival, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, our return and refund policy is designed to make the process simple and transparent.

Customers may request a return within 7 days of receiving their order. To be eligible for a return, items must be unused, unworn, and in their original condition, including all original packaging and tags. Products that show signs of wear, damage, or alteration may not qualify for a refund.

To start a return, please contact our support team at shopopalrevival@gmail.com with your order number, product details, and reason for the return. Once your request is reviewed and approved, we will provide instructions on how to return your item.

After the returned product is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to the original payment method, typically within 5–10 business days, depending on your payment provider.

Please note that shipping costs are non-refundable, and customers may be responsible for return shipping fees unless the item arrives damaged or incorrect.

If you receive a defective, damaged, or incorrect product, please contact us immediately so we can resolve the issue quickly. Opal Revival is committed to ensuring a reliable and trustworthy shopping experience for every customer.